State of Repairs Blog

Client receives much-needed heat from PWC

Posted on December 21, 2011 by staci

Furnace

On December 11, it was 17 degrees and Rebecca’s furnace refused to kick on.  Rebecca lives alone and has a visual impairment.  She was afraid she’d have to leave her home to stay with family due to the frigid cold.  More importantly, she was afraid her pipes would freeze and burst.  After placing a call to PWC after hours, she was contacted by Mark, a project manager at PWC, about her heating problem. 

Mark arrived in a timely fashion and conducted a thorough inspection.  She described him as “the most friendly and polite gentleman”.  He explained the problem very clearly.  He worked quickly and quietly and then cleaned up his work area when he was finished.  Rebecca was very impressed with Mark’s skills and professionalism. 

Upon his departure, he maintained a professional manner and said “PWC is merely a phone call away” if she needed further help.

“I’m thrilled,” said Rebecca. “I currently have heat, and I’m warm and cozy thanks to Mark and PWC.”

In 2010, PWC helped 1,255 very low-income, disabled or elderly homeowners like Rebecca stay warm in the harsh winter months by replacing or repairing their furnaces.  See how you or someone you know can qualify for services or call (513) 351-7921. 



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